1. Introduction

At Beepdesk, owned and operated by MPR Spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw, Poland ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our AI-powered WhatsApp appointment scheduling service ("Service").

This privacy policy applies to:

• Visitors to our website
• Users of our Service
• Clients of our users who book appointments through our Service

2. Data Controller

MPR Spółka z ograniczoną odpowiedzialnością with its registered office at ul. Floriańska 6/02, 03-707 Warsaw, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000788188, with tax identification number (NIP): PL5783137225, share capital: 10,000 PLN, is the data controller of your personal data.

If you have any questions about this privacy policy or our data practices, please contact us at:

• Email: support@beepdesk.com
• Address: MPR Spółka z ograniczoną odpowiedzialnością, ul. Floriańska 6/02, 03-707 Warsaw, Poland

3. Information We Collect

3.1 Information you provide to us

As a user of our Service, we collect:

• Account information (name, email address, phone number, business details)
• Payment information
• Calendar integration data
• Communication preferences
• Content you provide when communicating with us

When clients book appointments through our Service, we collect:

• Name and contact details
• Appointment preferences and history
• Communication via WhatsApp
• Any additional information provided during the booking process

3.2 Information we automatically collect

When you visit our website or use our Service, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage information (pages visited, features used, time spent)
• Location information (based on IP address)
• Cookies and similar technologies

3.3 Information from third parties

We may receive information about you from:

• Calendar service providers (when you integrate)
• WhatsApp
• Payment processors
• Analytics providers

4. How We Use Your Information

We use your information for the following purposes:

4.1 Providing and improving our Service

• Creating and managing your account
• Processing appointments and bookings
• Facilitating WhatsApp communications
• Synchronizing with calendar services
• Personalizing your experience
• Analyzing usage to improve our Service

4.2 Communication

• Sending service notifications
• Providing customer support
• Sending marketing communications (with consent)
• Responding to your inquiries

4.3 Legal and Operational Purposes

• Complying with legal obligations
• Enforcing our terms of service
• Detecting and preventing fraud
• Maintaining the security of our Service

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of Contract: To provide our Service as contracted
• Legitimate Interests: To operate our business, improve our Service, and ensure security
• Legal Obligation: To comply with applicable laws and regulations
• Consent: For marketing communications and certain types of cookies

6. Data Sharing and Disclosure

We may share your information with:

6.1 Service Providers

• Cloud hosting providers
• Payment processors
• Analytics services
• Customer support tools
• Marketing platforms

6.2 Integration Partners

• Calendar services (Google Calendar, Microsoft Outlook, etc.)
• WhatsApp/Meta
• Other services you choose to integrate with

6.3 Legal Requirements

• In response to legal process
• To protect our rights, privacy, safety, or property
• To comply with regulatory requirements

7. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Binding corporate rules

Specifically, we may transfer data to:

• Google (USA)
• Amazon Web Services (USA)
• Microsoft (USA)
• Meta/WhatsApp (USA)

8. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls
• Staff training
• Business continuity and disaster recovery plans

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including:

• While your account is active
• As required to provide our Service
• As necessary to comply with legal obligations
• As needed to resolve disputes
• As required to protect our legal interests

Specifically:

• Account data: Retained while your account is active plus 30 days after closure
• Transaction data: Retained for up to 5 years for tax and accounting purposes
• Communication data: Retained for up to 2 years
• Technical logs: Retained for up to 90 days

10. Your Rights

Under the GDPR and applicable data protection laws, you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request limiting how we use your data
• Right to data portability: Request transfer of your data
• Right to object: Object to our processing based on legitimate interests
• Right to withdraw consent: Withdraw previously given consent
• Right to lodge a complaint: File a complaint with a supervisory authority

To exercise these rights, please contact us at support@beepdesk.com.

11. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content.

Types of cookies we use:

• Essential cookies: Necessary for the website to function
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Track your online activity to help advertisers deliver more relevant advertising

You can manage your cookie preferences through your browser settings. For more information about the cookies we use, please refer to our Cookie Policy.

12. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child under 16, please contact us immediately.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice, such as an email notification.

14. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

• Email: support@beepdesk.com
• Address: MPR Spółka z ograniczoną odpowiedzialnością, ul. Floriańska 6/02, 03-707 Warsaw, Poland
• KRS: 0000788188
• NIP: PL5783137225
• Share capital: 10,000 PLN